At polsirevano, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services.
We're based in Australia and operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This means you have strong rights when it comes to your data.
We've written this in plain English because privacy policies shouldn't require a law degree to understand. If something's unclear, just ask us.
Information We Collect
We collect different types of information depending on how you interact with us. Here's what that looks like in practice.
Information You Give Us Directly
When you sign up for our learning programs, contact us, or register for events, you provide us with details like:
- Your name, email address, and phone number
- Your current knowledge level and learning goals
- Payment information when you enrol in courses
- Questions or feedback you send us
- Details you share in course discussions or assignments
Information We Collect Automatically
Like most websites, we automatically gather some technical information when you visit us. This includes your IP address, browser type, device information, and how you navigate our site. We use this to improve our platform and understand what's working.
We use cookies and similar tracking technologies. Some are essential for the site to function properly. Others help us see which content resonates with visitors. You can control non-essential cookies through your browser settings.
How We Use Your Information
We're not in the business of collecting data for the sake of it. Everything we gather serves a purpose.
We never sell your personal information to third parties. Your data isn't a product to us.
Here's what we actually do with your information:
- Deliver the education services you signed up for, including course access and support
- Process payments and maintain transaction records
- Send you important updates about your courses or changes to our services
- Respond to your questions and provide customer support
- Improve our course content based on how students engage with materials
- Ensure our platform is secure and functioning properly
- Comply with legal obligations and prevent fraudulent activity
Marketing Communications
We'll occasionally send you information about new courses or content that might interest you, but only if you've agreed to receive these messages. You can opt out anytime through the unsubscribe link in our emails, and we'll stop within 48 hours.
How We Share Your Information
We work with a small number of trusted service providers who help us run our business. They only get access to the information they need to do their job.
Service Providers We Work With
- Payment processors who handle financial transactions securely
- Email service providers who help us communicate with you
- Cloud hosting services where our platform and data are stored
- Analytics tools that help us understand how our site is used
- Learning management system providers who power our course delivery
All these providers are contractually required to protect your information and can't use it for their own purposes.
Legal Requirements
Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, need to prevent fraud, or must comply with Australian financial regulations. We'll only share what's legally necessary.
Your Rights Under Australian Law
Australian privacy law gives you strong rights over your personal information. You're not just along for the ride here.
Access and Correction
You can request a copy of the personal information we hold about you at any time. If something's wrong or outdated, you have the right to have it corrected. We'll respond to these requests within 30 days.
Deletion Requests
You can ask us to delete your personal information. We'll honour this request unless we have a legal reason to keep certain records, like financial transaction data for tax purposes. We're required to keep some information for seven years under Australian law.
Data Portability
If you want to take your data to another education provider, you can request your information in a commonly used format. We'll provide your course progress, submissions, and account details in a way that's usable elsewhere.
Complaints
If you're not happy with how we've handled your information, you can lodge a complaint with us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner.
How We Protect Your Information
Security isn't just a checkbox for us. We take multiple precautions to keep your data safe.
- All data transmission is encrypted using industry-standard TLS technology
- Our servers are located in secure Australian data centres
- We use strong authentication and access controls for our systems
- Payment information is processed through PCI-DSS compliant providers
- We conduct regular security audits and updates
- Our team receives ongoing training on data protection practices
While we implement robust security measures, no system is completely immune to risks. We'll notify you promptly if a data breach affects your information.
Data Retention
We don't keep your information longer than necessary. Here's our general approach:
- Course enrolment and progress data: Retained while you're an active student and for two years after your last course activity
- Financial records: Kept for seven years to comply with Australian taxation law
- Marketing preferences: Maintained until you unsubscribe or request deletion
- Technical logs and analytics: Typically retained for 12 months
- Support correspondence: Kept for three years for quality assurance purposes
After these periods, we securely delete or anonymise your information so it can no longer identify you.
International Data Transfers
We primarily store and process your data in Australia. Some of our service providers are based overseas, which means your information might be transferred internationally.
When this happens, we ensure these providers offer equivalent privacy protection through contractual safeguards. We only work with providers in countries that the Australian government recognises as having adequate privacy protections, or we implement additional security measures.
You have the right to request details about where your data is stored and how it's protected when transferred overseas.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our courses, please have a parent or guardian contact us first.
If we discover we've collected information from a minor without proper consent, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're a current student, or through a prominent notice on our website.
The date at the top of this policy shows when it was last updated. We encourage you to review it periodically, especially before providing us with new information.
Cookies and Tracking
We use several types of cookies on our site. Some are essential for basic functionality, while others help us improve your experience.
Essential Cookies
These are necessary for our site to work properly. They remember your login status, course progress, and site preferences. You can't opt out of these while using our services.
Analytics Cookies
We use these to understand how visitors use our site. This helps us identify confusing navigation, popular content, and areas for improvement. The data is aggregated and doesn't identify you personally.
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Keep in mind that disabling certain cookies might affect your experience on our site. Most browsers allow you to view, manage, and delete cookies.